Get in Touch With Us
Got a question about how we rank fast payout casinos in Canada, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to reach Online Casinos and what happens once your message lands.
Ways to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your query to [email protected] and, where you can, mention what your message is about in the subject line — it helps us route it to the right person and cuts down the back-and-forth.
What We Can Help With
cbmc.ca covers Canadian online casinos, with a particular focus on payout speed, so most of the messages we get fall into a handful of categories:
- Questions about our rankings — If you want to know why a casino sits where it does, or how withdrawal times factor into our editorial ratings, ask and we will explain our reasoning.
- Corrections — Bonus terms, payout speeds and licensing details change often. If something on the site looks out of date, tell us and we will check it against the operator's current terms.
- Casino suggestions — If there is a Canadian-facing casino you think we should look at, let us know. Being suggested does not guarantee coverage or a listing.
- Feedback on the site — Ideas for topics, tools or comparisons you would find useful are always welcome.
- Partnership or business enquiries — If you represent a casino brand or a payments provider and want to discuss working with us, introduce your company and outline the proposal.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message and we will point you towards appropriate support resources rather than towards any casino offer.
What We Cannot Do From This Page
We are an independent comparison site, not a casino operator. That means we cannot process deposits or withdrawals, verify your identity documents, unlock a bonus, or close your account with any brand listed on cbmc.ca. For those requests, use the support channel of the casino itself — most Canadian-facing sites offer live chat or email support directly through their platform. If you are trying to decide which of the operators we cover is worth signing up with in the first place, our reviews and comparison table above walk through the payout speeds, bonus terms and licensing of each one.
How Quickly We Reply
We aim to respond within two working days. A real person reviews and answers every message — we do not rely on automated replies to close out enquiries. During busier periods a reply may take a little longer, but you will always hear back.
Keeping Our Reviews Accurate
Our ratings and payout comparisons are only as useful as they are current, and reader input helps us keep them that way. If you have played at one of the casinos we cover and had a different experience with withdrawal times, bonus terms or customer support than what we describe, we want to know. That feedback feeds directly into how we review and re-rank operators over time.
If you are researching casino options beyond Canada, we also cover trusted non-GamStop casinos in the UK, which may be worth a look depending on where you are playing from.